Resetting your On-Premise or FRAM login credentials
If you're unable to log in to the local on-premise FusionReactor UI or the FusionReactor Administration Manager (FRAM), you can reset the admin credentials by modifying the instance configuration.
Note
In the latest versions of FusionReactor, if you're using a cloud license, you can log in to the local UI using your FusionReactor Cloud credentials - no reset required.
Step-by-step instructions
1. Locate the installation directory
You'll need access to the installation directory of the FusionReactor instance you’re having trouble with.
-
On Windows:
C:\FusionReactor\Instance\{instance name}\conf
-
On Linux:
/opt/fusionreactor/instance/{instance name}/conf
Replace {instance name}
with the name of your actual FusionReactor instance.
2. Edit the configuration file
-
Inside the
conf
folder, locate the file:reactor.conf
-
Open this file with a text editor, and remove any line blocks that begin with user.
Example
user.admin.name=admin
user.admin.password=\(2a\)10$abcdef...
3. Save and restart
Once you've edited and saved the reactor.conf
file, you must restart the instance for the changes to take effect:
Info
If you're resetting FRAM, restart the service: FRAMD.
If you're resetting a server instance, restart the application server or host machine that runs the instance.
4. Set a new password
After restarting:
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Go to the local FusionReactor login page.
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You will be prompted to set a new admin password.
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Follow the on-screen instructions to complete the reset.