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Resetting your On-Premise or FRAM login credentials

If you're unable to log in to the local on-premise FusionReactor UI or the FusionReactor Administration Manager (FRAM), you can reset the admin credentials by modifying the instance configuration.

Note

In the latest versions of FusionReactor, if you're using a cloud license, you can log in to the local UI using your FusionReactor Cloud credentials - no reset required.

Step-by-step instructions

1. Locate the installation directory

You'll need access to the installation directory of the FusionReactor instance you’re having trouble with.

  • On Windows: C:\FusionReactor\Instance\{instance name}\conf

  • On Linux: /opt/fusionreactor/instance/{instance name}/conf

Replace {instance name} with the name of your actual FusionReactor instance.

2. Edit the configuration file

  • Inside the conf folder, locate the file: reactor.conf

  • Open this file with a text editor, and remove any line blocks that begin with user.

Example

user.admin.name=admin
user.admin.password=\(2a\)10$abcdef...

3. Save and restart

Once you've edited and saved the reactor.conf file, you must restart the instance for the changes to take effect:

Info

If you're resetting FRAM, restart the service: FRAMD.
If you're resetting a server instance, restart the application server or host machine that runs the instance.

4. Set a new password

After restarting:

  • Go to the local FusionReactor login page.

  • You will be prompted to set a new admin password.

  • Follow the on-screen instructions to complete the reset.