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User experience monitoring & improvement

Enhancing user experience through FusionReactor's UEM

Problem: Slow application response times and performance bottlenecks are negatively impacting user experience and satisfaction.

Solution using FusionReactor:

  1. Install & set up User Experience Monitoring (UEM):

    • Understand that UEM uses JavaScript embedded in your webpages to track user experience.
    • Follow the detailed installation and setup instructions provided here.
    • Ensure the JavaScript snippet is correctly implemented on the webpages you wish to monitor.

  2. Monitor end-to-end transaction times with UEM:

    • Access the User Experience graph within FusionReactor to visualize tracked user experiences.
    • Observe the load times from the user's browser to your ColdFusion application and back.
    • Analyze the latency across all components involved in the transaction, including:
      • Backend services.
      • Database queries.
      • External API calls.
    • Identify slow endpoints and recognize performance trends that are negatively affecting user experience.

  3. Implement performance improvements based on UEM data:

    • Based on the identified bottlenecks, implement appropriate performance optimizations. This may include:
      • Optimizing ColdFusion code: Refactor inefficient code segments.
      • Improving database query efficiency: Tune slow SQL queries (refer to the Slow SQL Queries documentation).
      • Reducing external service call latency: Investigate and optimize interactions with external APIs or services.
      • Optimizing data sent to the browser

  4. Validate & monitor enhancements:

    • After implementing optimizations, re-test the affected transactions using UEM.
    • Compare the User Experience Monitoring performance metrics before and after the changes.
    • Verify that response times have improved and user experience has become smoother.
    • Set up alerts within FusionReactor to notify you of:
      • Slow response times.
      • Recurring performance issues.
    • Continuously monitor key user experience indicators to ensure ongoing performance and responsiveness.

  5. Maintain continuous monitoring & proactive approach:

    • Prioritize fast and reliable application performance to ensure a consistently excellent user experience.
    • Proactively identify and address potential issues before they impact users.
    • Use FusionReactor's UEM to maintain continuous monitoring of user experience.
    • Set up alerts to get notified of performance degradation.

Learn more

User Experience Monitoring