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Overview

Contact points define where and how FusionReactor sends alert notifications. Each contact point contains one or more integrations, such as, Slack, Email, or PagerDuty, and can be assigned directly to an alert rule or routed via notification policies.

What are Contact Points?

A contact point is simply a destination for your alerts. You can assign them directly to an alert rule or use a notification policy to route them.

How they work:

  • Integrations: A single contact point can contain one or several "integrations" (such as, Slack, Email, PagerDuty, or Webhooks).

  • Combinations: You can mix and match. One contact point could send an alert to a single Slack channel, while another sends it to Slack, PagerDuty, and two different email addresses simultaneously.

  • Custom Messaging: For each integration, you can use the predefined message, write a custom one, or use a reusable template.

Supported Services:

Grafana supports dozens of platforms, including Slack, Microsoft Teams, Email, PagerDuty, Discord, Webhooks, and more.

Note

If you create a contact point with no integrations, no notifications will be sent.

Configure Contact Points

Create one contact point per notification destination. Notification policies will route alerts to the correct contact point based on the channel label on your alert rules — see Notification Policies for the recommended routing setup.

How to Add a Contact Point

  1. Navigate to Alerting > Contact Points.
  2. Click the + Create contact point button located on the right side of the screen.
  3. In the Name field, provide a unique and descriptive name for this contact point.
  4. Choose your desired service (such as, Email, Slack, or Webhook) from the Integration dropdown menu.
  5. Fill in the mandatory fields for your integration. For example, if using Email, enter the recipient addresses in the Addresses text area.
  6. Expand Optional settings to add specific technical configurations for that service.
  7. Expand Notification settings if you wish to customize how messages are bundled or formatted.
  8. Click Save contact point at the bottom of the page to finalize.

Adding Multiple Destinations

If you want one alert to go to multiple places at once (such as, Email and a Webhook):

  1. While editing or creating a contact point, click + Add contact point integration.
  2. Select a new integration type and fill in the required details.
  3. Click Save contact point.

Learn more

Configure Contact Points

Notification Templates

Notification templates allow you to define reusable message formats for your contact point integrations. Instead of writing a custom message for every alert rule, you define the template once and reference it across multiple contact points.

To create and manage templates, navigate to Alerting > Contact Points and select the Notification templates tab.

Learn more

Create notification templates