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User experience monitoring & improvement

Problem: Slow application response times are negatively impacting user experience and satisfaction.

Solution using FusionReactor:

  1. Install & set up User Experience Monitoring (UEM):

    • UEM uses JavaScript embedded in your webpages to track user experience end-to-end.
    • Follow the setup instructions here to add the snippet to the pages you want to monitor.

  2. Monitor end-to-end transaction times:

    • Access the User Experience graph in FusionReactor to visualize tracked experiences.
    • Observe load times from the user's browser through to your ColdFusion application.
    • Analyze latency across all components: backend services, database queries, and external API calls.
    • Identify slow endpoints and recurring performance trends.

  3. Implement performance improvements:

    • Based on identified bottlenecks:
      • Refactor inefficient ColdFusion code.
      • Tune slow SQL queries - see Resolve slow queries.
      • Reduce external service call latency.
      • Optimize data sent to the browser.

  4. Validate and monitor:

    • Re-test affected transactions using UEM and compare metrics before and after changes.
    • Confirm response times have improved.
    • Configure Crash Protection alerts to notify you of slow response times or recurring issues.

Learn more

User Experience Monitoring