Settings

The Settings page allows users to configure key elements of the Incidents module, including Labels, Severities, Statuses, and Roles.

Access Settings

1. Click the cog icon in the top-right of the screen.
2. Navigate to the relevant section: Labels, Severities, Statuses, and Roles.

Labels

Labels help categorize incidents for better tracking and filtering.

• To add a label, click + Add Label and enter a name, color and description and click Save.

• Labels can be edited or deleted at any time.

• By default, there will be a label called customers-affected. This label can be edited or deleted.

• No minimum label requirements exist.

Severities

Severities define the impact level of an incident. The available severities are:

• Pending – Severity not yet determined.
• Low – Limited impact on business operations.
• Medium – Some impact on business operations.
• High – Significant impact on business operations.
• Critical – Severe business impact requiring immediate attention.

Statuses

Statuses indicate the current state of an incident.

• 🟠 Active – The incident is currently ongoing.
• 🟢 Resolved – The incident has been resolved.

Roles

Roles define responsibilities within an incident response.

• Default Roles:

  • Commander – Manages the incident response.
  • Investigator – Handles the technical investigation.

• To add a role, click + Add Role, enter a name and description.

Info

Checking the "Important" box ensures the role appears on all incidents by default.

• Editing/Deleting: Roles can be updated or removed, but at least two roles must always exist.